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Privacy Policy

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Effective Date: September 1, 2024

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1. Introduction

At the 360 Coaching Center we are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services, visit our website, or communicate with us. By using our services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Information: Includes your name, email address, phone number, mailing address, and any other information you provide when you contact us, fill out forms, or use our services.

  • Session Data: Information related to your coaching sessions, including notes, goals, and progress reports.

  • Payment Information: Details necessary for processing payments, such as credit card information and billing details.

  • Website Usage Data: Information about your interaction with our website, including IP addresses, browser type, pages viewed, and the date and time of your visit.

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3. How We Use Your Information

We use your personal information to:

  • Provide, manage, and personalize our coaching services.

  • Communicate with you regarding your sessions, appointments, and any other updates.

  • Process payments and manage billing.

  • Improve our services and enhance the user experience on our website.

  • Send newsletters, promotional materials, or other communications, if you have opted in to receive them.

  • Comply with our legal obligations and protect our rights and property.

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4. Legal Basis for Processing Your Information

We process your personal information under the following legal bases:

  • Performance of a Contract: To fulfill our contractual obligations to you, such as providing coaching services and processing payments.

  • Consent: Where you have provided consent, such as for receiving newsletters or other promotional communications.

  • Legitimate Interests: To improve our services, manage our business operations, and protect our rights.

  • Legal Compliance: To comply with legal obligations, such as record-keeping and reporting requirements.

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5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and email marketing platforms. These providers are contractually obligated to protect your information and only use it for the purposes we specify.

  • Legal Requirements: We may disclose your information if required by law or in response to a legal process, such as a court order, subpoena, or government request.

  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, as well as the rights, property, or safety of others.

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6. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption, secure data storage, and access controls. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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7. Your Rights

Under the GDPR, you have the following rights concerning your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Rectification: You have the right to request the correction of inaccurate or incomplete personal information.

  • Erasure: You have the right to request the deletion of your personal information, subject to certain conditions.

  • Restriction: You have the right to request the restriction of processing your personal information in certain circumstances.

  • Portability: You have the right to request the transfer of your personal information to another service provider.

  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

  • Withdraw Consent: Where you have provided consent, you have the right to withdraw it at any time.​

To exercise any of these rights, please contact us at contact@360coachingcenter.com.

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8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

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9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze website usage, and deliver targeted advertising. You can control the use of cookies through your browser settings and opt out of certain types of cookies.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights under the GDPR, please contact us at:

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360 Coaching Center
Contact@360coachingcenter.com
+49 1736861998
Hellbrookstrasse 98 22305 Hamburg, Germany

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